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Helpdesks

 
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funky
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Joined: 19 Mar 2007
Posts: 233
Location: Devon

PostPosted: Wed May 30, 2007 6:31 pm    Post subject: Helpdesks Reply with quote

THE LAST ONE IS THE BEST

Actual call centre conversations !!!!!

Customer: "I've been ringing 0700 2300 for two days and can't get through to enquiries, can
you help?".
Operator: "Where did you get that number from, sir?".
Customer: "It was on the door to the Travel Centre".
Operator: "Sir, they are our opening hours".
-
---------------------------------------------------------------------------------------------------------
Samsung Electronics
Caller: "Can you give me the telephone number for Jack?"
Operator: "I'm sorry, sir, I don't understand who you are talking about".
Caller: "On page 1, section 5, of the user guide it clearly states that I need to unplug the faxmachine from the AC wall socket and telephone Jack before cleaning. Now, can you give me the number for Jack?"
Operator: "I think you mean the telephone point on the wall".


----------------------------------------------------------------------
RAC Motoring Services
Caller: "Does your European Breakdown Policy cover me when I am travelling in Australia ?"
Operator: " Doesn't the product give you a clue?"
----------------------------------------------------------------------

Caller (enquiring about legal requirements while travelling in France ):

"If I register my car in France , do I have to change the steering wheel to the other side of the car?"
----------------------------------------------------------------------

Directory Enquiries
Caller: "I'd like the number of the Argoed Fish Bar in Cardiff please".
Operator: "I'm sorry, there's no listing. Is the spelling correct?"
Caller: "Well, it used to be called the Bargoed Fish Bar but the 'B' fell off".
----------------------------------------------------------------------

Then there was the caller who asked for a knitwear company in Woven.
Operator: "Woven? Are you sure?"
Caller: "Yes. That's what it says on the label; Woven in Scotland ".

----------------------------------------------------------------------
On another occasion, a man making heavy breathing sounds from a phone box told a worried operator:
"I haven't got a pen, so I'm steaming up the window to write the number on".
----------------------------------------------------------------------

Tech Support: "I need you to right-click on the Open Desktop".
Customer: "OK".
Tech Support: "Did you get a pop-up menu?".
Customer: "No".
Tech Support: "OK. Right-Click again. Do you see a pop-up menu?"
Customer: "No".
Tech Support: "OK, sir. Can you tell me what you have done up until this point?".
Customer: "Sure. You told me to write 'click' and I wrote 'click'".
----------------------------------------------------------------------


Tech Support: "OK. In the bottom left hand side of the screen, can you see the 'OK' button displayed?"
Customer: "Wow. How can you see my screen from there?"


----------------------------------------------------------------------

Caller: "I deleted a file from my PC last week and I have just realised that I need it.
If I turn my system clock back two weeks will I have my file back again?".


---------------------------------------------------------------------- ------------------------------------------

There's always one. This has got to be one of the funniest things in a long time. I think this guy should have been promoted, not fired This is a true story from the Word Perfect Helpline, which was transcribed from a recording monitoring the customer care department. Needless to say the Help Desk employee was fired; however, he/she is currently suing the Word Perfect organization for "Termination without Cause".


Actual dialogue of a former WordPerfect Customer Support employee. (Now I know why they record these conversations!):

Operator: "Ridge Hall, computer assistance; may I help you?"
Caller: "Yes, well, I'm having trouble with WordPerfect."
Operator: "What sort of trouble??"
Caller: "Well, I was just typing along, and all of a sudden the words went away."
Operator: "Went away?"
Caller: "They disappeared."
Operator: "Hmm So what does your screen look like now?"
Caller: "Nothing."
Operator: "Nothing??"
Caller: "It's blank; it won't accept anything when I type."
Operator: "Are you still in WordPerfect, or did you get out??"
Caller: "How do I tell?"
Operator: "Can you see the C: prompt on the screen??"
Caller: "What's a sea-prompt?"
Operator: "Never mind, can you move your cursor around the screen?"
Caller: "There isn't any cursor: I told you, it won't accept anything I type."
Operator: "Does your monitor have a power indicator??"
Caller: "What's a monitor?"
Operator: "It's the thing with the screen on it that looks like a TV. Does it have a little light that tells you when it's on??"
Caller: "I don't know."
Operator: "Well, then look on the back of the monitor and find where the power cord goes into it. Can you see that??"
Caller: "Yes, I think so."
Operator: "Great. Follow the cord to the plug, and tell me if it's plugged into the wall.
Caller: "Yes, it is."
Operator: "When you were behind the monitor, did you notice that there were two cables plugged into the back of it, not just one??"
Caller: "No."
Operator: "Well, there are.. I need you to look back there again and find the other cable."
Caller: "Okay, here it is."
Operator: "Follow it for me, and tell me if it's plugged securely into the back of your computer."
Caller: "I can't reach."
Operator: "Uh huh. Well, can you see if it is??"
Caller: "No."
Operator: "Even if you maybe put your knee on something and lean way over??"
Caller: "Oh, it's not because I don't have the right angle - it's because it's dark."
Operator: "Dark??"
Caller: "Yes - the office light is off, and the only light I have is coming in from the window.
Operator: "Well, turn on the office light then."
Caller: "I can't."
Operator: "No? Why not??"
Caller: "Because there's a power failure."
Operator: "A power......... A power failure? Aha, Okay, we've got it licked now. Do you still have the boxes and manuals and packing stuff your computer came in??"
Caller: "Well, yes, I keep them in the closet."
Operator: "Good.. Go get them, and unplug your system and pack it up just like it was when you got it. Then take it back to the store you bought it from."
Caller: "Really? Is it that bad?"
Operator: "Yes, I'm afraid it is."
Caller: "Well, all right then, I suppose. What do I tell them??"
Operator: "Tell them you're too f*%king stupid to own a computer!!!!!"

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kroakykaren
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Joined: 11 Sep 2005
Posts: 5270
Location: North East

PostPosted: Wed May 30, 2007 8:23 pm    Post subject: Reply with quote

Laughing Laughing Laughing
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trueviper_UK
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Joined: 08 Feb 2007
Posts: 692
Location: Warminster, Wiltshire

PostPosted: Wed May 30, 2007 8:29 pm    Post subject: Reply with quote

Laughing Quality! That last one was hilarious! Laughing Laughing

Are some people really that stupid! Rolling Eyes Laughing
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ToonTomH
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Joined: 18 Feb 2007
Posts: 337
Location: Newcastle Ish

PostPosted: Wed May 30, 2007 10:55 pm    Post subject: Reply with quote

Laughing Laughing Laughing

They're great!

Laughing Laughing Laughing
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Exalted Gecko
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Joined: 11 Mar 2007
Posts: 267
Location: Billingham, Teesside

PostPosted: Thu May 31, 2007 11:10 am    Post subject: Reply with quote

I've always liked the one about a guy ringing up having trouble installing windows, it seemed he couldn't find the any key anywhere on his keyboard...

'Please insert disk 2 and press any key to continue' Very Happy
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davo
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Joined: 15 Oct 2006
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Location: glos.

PostPosted: Thu May 31, 2007 5:23 pm    Post subject: Reply with quote

On another occasion, a man making heavy breathing sounds from a phone box told a worried operator:
"I haven't got a pen, so I'm steaming up the window to write the number on"
LOL
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ToonTomH
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Joined: 18 Feb 2007
Posts: 337
Location: Newcastle Ish

PostPosted: Wed Jun 06, 2007 10:06 pm    Post subject: Reply with quote

Heard this one, on a similar note, but from someone trying to sell stuff.

Not sure exactly what it goes like, but here it is.

Person: Hello
Seller (Indian Voice): Hello, is (Name) there.
Person: No, but can I help?
Seller: I am calling on behalf of (Company Name).
Person: (Knowing it was a '3rd Party' type thing) Sorry I'm not interested
Seller: (Angry) I was going to ask if you want a free newsletter, how the hell can you not be interested.
Person: (Thinking wether they heard the seller right) Sorry, I'm still not interested.
Seller: Well F**K off then! (Hangs Up)

Laughing
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BallGuy
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Joined: 01 Sep 2006
Posts: 393
Location: Glasgow

PostPosted: Wed Jun 06, 2007 11:27 pm    Post subject: Reply with quote

trueviper_UK wrote:
Are some people really that stupid!


Yes, they are, having spent years in IT, I can state categorically that the stupidity of people and computers never ceases to amaze/scare me.
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Ailurus
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Joined: 14 Sep 2006
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Location: Hertfordshire, England

PostPosted: Tue Jun 12, 2007 1:04 pm    Post subject: Reply with quote

lol, great posts guys, love the last one, about the power failure
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Xx_JoJo_xX
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Joined: 10 Nov 2005
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PostPosted: Tue Jun 12, 2007 2:32 pm    Post subject: Reply with quote

toontomh wrote:
Heard this one, on a similar note, but from someone trying to sell stuff.

Not sure exactly what it goes like, but here it is.

Person: Hello
Seller (Indian Voice): Hello, is (Name) there.
Person: No, but can I help?
Seller: I am calling on behalf of (Company Name).
Person: (Knowing it was a '3rd Party' type thing) Sorry I'm not interested
Seller: (Angry) I was going to ask if you want a free newsletter, how the hell can you not be interested.
Person: (Thinking wether they heard the seller right) Sorry, I'm still not interested.
Seller: Well F**K off then! (Hangs Up)

Laughing


Shocked That happened to me yesterday!!! Indian guy phoned up n started quizzing me about my mobile n internet Rolling Eyes I told him I wasnt interested in any offers, but he started getting annoyed at me and was like "you havent even heard what the offer is yet!!!" Shocked When I finally got through to him that I wasnt interested at all and said bye, he started grumbling at me in what sounded like another language.. and hung up! I can only imagine what he was saying... Surprised Evil or Very Mad
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