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funky Key Member

Joined: 19 Mar 2007 Posts: 233 Location: Devon
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Posted: Wed May 30, 2007 6:31 pm Post subject: Helpdesks |
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THE LAST ONE IS THE BEST
Actual call centre conversations !!!!!
Customer: "I've been ringing 0700 2300 for two days and can't get through to enquiries, can
you help?".
Operator: "Where did you get that number from, sir?".
Customer: "It was on the door to the Travel Centre".
Operator: "Sir, they are our opening hours". -
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Samsung Electronics
Caller: "Can you give me the telephone number for Jack?"
Operator: "I'm sorry, sir, I don't understand who you are talking about".
Caller: "On page 1, section 5, of the user guide it clearly states that I need to unplug the faxmachine from the AC wall socket and telephone Jack before cleaning. Now, can you give me the number for Jack?"
Operator: "I think you mean the telephone point on the wall".
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RAC Motoring Services
Caller: "Does your European Breakdown Policy cover me when I am travelling in Australia ?"
Operator: " Doesn't the product give you a clue?"----------------------------------------------------------------------
Caller (enquiring about legal requirements while travelling in France ):
"If I register my car in France , do I have to change the steering wheel to the other side of the car?"
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Directory Enquiries
Caller: "I'd like the number of the Argoed Fish Bar in Cardiff please".
Operator: "I'm sorry, there's no listing. Is the spelling correct?"
Caller: "Well, it used to be called the Bargoed Fish Bar but the 'B' fell off".----------------------------------------------------------------------
Then there was the caller who asked for a knitwear company in Woven.
Operator: "Woven? Are you sure?"
Caller: "Yes. That's what it says on the label; Woven in Scotland ".
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On another occasion, a man making heavy breathing sounds from a phone box told a worried operator:
"I haven't got a pen, so I'm steaming up the window to write the number on".----------------------------------------------------------------------
Tech Support: "I need you to right-click on the Open Desktop".
Customer: "OK".
Tech Support: "Did you get a pop-up menu?".
Customer: "No".
Tech Support: "OK. Right-Click again. Do you see a pop-up menu?"
Customer: "No".
Tech Support: "OK, sir. Can you tell me what you have done up until this point?".
Customer: "Sure. You told me to write 'click' and I wrote 'click'".
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Tech Support: "OK. In the bottom left hand side of the screen, can you see the 'OK' button displayed?"
Customer: "Wow. How can you see my screen from there?"
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Caller: "I deleted a file from my PC last week and I have just realised that I need it.
If I turn my system clock back two weeks will I have my file back again?".
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There's always one. This has got to be one of the funniest things in a long time. I think this guy should have been promoted, not fired This is a true story from the Word Perfect Helpline, which was transcribed from a recording monitoring the customer care department. Needless to say the Help Desk employee was fired; however, he/she is currently suing the Word Perfect organization for "Termination without Cause".
Actual dialogue of a former WordPerfect Customer Support employee. (Now I know why they record these conversations!):
Operator: "Ridge Hall, computer assistance; may I help you?"
Caller: "Yes, well, I'm having trouble with WordPerfect."
Operator: "What sort of trouble??"
Caller: "Well, I was just typing along, and all of a sudden the words went away."
Operator: "Went away?"
Caller: "They disappeared."
Operator: "Hmm So what does your screen look like now?"
Caller: "Nothing."
Operator: "Nothing??"
Caller: "It's blank; it won't accept anything when I type."
Operator: "Are you still in WordPerfect, or did you get out??"
Caller: "How do I tell?"
Operator: "Can you see the C: prompt on the screen??"
Caller: "What's a sea-prompt?"
Operator: "Never mind, can you move your cursor around the screen?"
Caller: "There isn't any cursor: I told you, it won't accept anything I type."
Operator: "Does your monitor have a power indicator??"
Caller: "What's a monitor?"
Operator: "It's the thing with the screen on it that looks like a TV. Does it have a little light that tells you when it's on??"
Caller: "I don't know."
Operator: "Well, then look on the back of the monitor and find where the power cord goes into it. Can you see that??"
Caller: "Yes, I think so."
Operator: "Great. Follow the cord to the plug, and tell me if it's plugged into the wall.
Caller: "Yes, it is."
Operator: "When you were behind the monitor, did you notice that there were two cables plugged into the back of it, not just one??"
Caller: "No."
Operator: "Well, there are.. I need you to look back there again and find the other cable."
Caller: "Okay, here it is."
Operator: "Follow it for me, and tell me if it's plugged securely into the back of your computer."
Caller: "I can't reach."
Operator: "Uh huh. Well, can you see if it is??"
Caller: "No."
Operator: "Even if you maybe put your knee on something and lean way over??"
Caller: "Oh, it's not because I don't have the right angle - it's because it's dark."
Operator: "Dark??"
Caller: "Yes - the office light is off, and the only light I have is coming in from the window.
Operator: "Well, turn on the office light then."
Caller: "I can't."
Operator: "No? Why not??"
Caller: "Because there's a power failure."
Operator: "A power......... A power failure? Aha, Okay, we've got it licked now. Do you still have the boxes and manuals and packing stuff your computer came in??"
Caller: "Well, yes, I keep them in the closet."
Operator: "Good.. Go get them, and unplug your system and pack it up just like it was when you got it. Then take it back to the store you bought it from."
Caller: "Really? Is it that bad?"
Operator: "Yes, I'm afraid it is."
Caller: "Well, all right then, I suppose. What do I tell them??"
Operator: "Tell them you're too f*%king stupid to own a computer!!!!!" _________________ Custom made vivs to your requirements. Pm me or email to qualityvivs@hotmail.co.uk |
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kroakykaren Site Moderator

Joined: 11 Sep 2005 Posts: 5270 Location: North East
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Posted: Wed May 30, 2007 8:23 pm Post subject: |
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 _________________
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trueviper_UK CaptiveBred Addict!

Joined: 08 Feb 2007 Posts: 692 Location: Warminster, Wiltshire
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Posted: Wed May 30, 2007 8:29 pm Post subject: |
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Quality! That last one was hilarious!
Are some people really that stupid!  _________________ You can't trust the snake......but you can always trust the snake to be a snake. |
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ToonTomH Key Member

Joined: 18 Feb 2007 Posts: 337 Location: Newcastle Ish
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Posted: Wed May 30, 2007 10:55 pm Post subject: |
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They're great!
 _________________ 1.1.1 Crested Geckos
0.0.1 Bearded Dragon
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Exalted Gecko Key Member

Joined: 11 Mar 2007 Posts: 267 Location: Billingham, Teesside
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Posted: Thu May 31, 2007 11:10 am Post subject: |
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I've always liked the one about a guy ringing up having trouble installing windows, it seemed he couldn't find the any key anywhere on his keyboard...
'Please insert disk 2 and press any key to continue'  _________________ Kind Regards,
Chris |
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davo Captivebred Communist

Joined: 15 Oct 2006 Posts: 1091 Location: glos.
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Posted: Thu May 31, 2007 5:23 pm Post subject: |
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On another occasion, a man making heavy breathing sounds from a phone box told a worried operator:
"I haven't got a pen, so I'm steaming up the window to write the number on"
LOL |
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ToonTomH Key Member

Joined: 18 Feb 2007 Posts: 337 Location: Newcastle Ish
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Posted: Wed Jun 06, 2007 10:06 pm Post subject: |
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Heard this one, on a similar note, but from someone trying to sell stuff.
Not sure exactly what it goes like, but here it is.
Person: Hello
Seller (Indian Voice): Hello, is (Name) there.
Person: No, but can I help?
Seller: I am calling on behalf of (Company Name).
Person: (Knowing it was a '3rd Party' type thing) Sorry I'm not interested
Seller: (Angry) I was going to ask if you want a free newsletter, how the hell can you not be interested.
Person: (Thinking wether they heard the seller right) Sorry, I'm still not interested.
Seller: Well F**K off then! (Hangs Up)
 _________________ 1.1.1 Crested Geckos
0.0.1 Bearded Dragon
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BallGuy Key Member

Joined: 01 Sep 2006 Posts: 393 Location: Glasgow
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Posted: Wed Jun 06, 2007 11:27 pm Post subject: |
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trueviper_UK wrote: | Are some people really that stupid! |
Yes, they are, having spent years in IT, I can state categorically that the stupidity of people and computers never ceases to amaze/scare me. _________________ “If in doubt, just say nowt” |
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Ailurus Captivebred Communist

Joined: 14 Sep 2006 Posts: 1626 Location: Hertfordshire, England
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Posted: Tue Jun 12, 2007 1:04 pm Post subject: |
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lol, great posts guys, love the last one, about the power failure _________________ Tom
Snakes: :Pantherophis: :Coelognathus: :Lampropeltis: :Heterodon: :Antaresia:
Lizards: :Rhacodactylus: :Pogona: :Goniurosaurus:
http://www.youtube.com/user/Ailurus27 |
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Xx_JoJo_xX Captivebred Communist

Joined: 10 Nov 2005 Posts: 1224 Location: North-East, England
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Posted: Tue Jun 12, 2007 2:32 pm Post subject: |
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toontomh wrote: | Heard this one, on a similar note, but from someone trying to sell stuff.
Not sure exactly what it goes like, but here it is.
Person: Hello
Seller (Indian Voice): Hello, is (Name) there.
Person: No, but can I help?
Seller: I am calling on behalf of (Company Name).
Person: (Knowing it was a '3rd Party' type thing) Sorry I'm not interested
Seller: (Angry) I was going to ask if you want a free newsletter, how the hell can you not be interested.
Person: (Thinking wether they heard the seller right) Sorry, I'm still not interested.
Seller: Well F**K off then! (Hangs Up)
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That happened to me yesterday!!! Indian guy phoned up n started quizzing me about my mobile n internet I told him I wasnt interested in any offers, but he started getting annoyed at me and was like "you havent even heard what the offer is yet!!!" When I finally got through to him that I wasnt interested at all and said bye, he started grumbling at me in what sounded like another language.. and hung up! I can only imagine what he was saying...  _________________
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