Reptile Forum, Reptile Classifieds - CaptiveBred

joffy666 · Posted: Thu Mar 20, 2008 12:51 pm Post subject: zooplus

Anyone used www.zooplus.co.uk before?

My order arrived badly damaged, so arranged for it to be picked up by the courier and returned per their instructions.

That was nearly 2 weeks ago and still no refund so contacted them and they said they have not got the parcel back yet.

I replied asking does it normally take so long as I'm concerned it may be lost in transit. They have yet to reply for 2 days now and they have been replying after a few hours until now.

Tried phoning them but it's a premium rate number and was on hold for 15mins so had to hang up.

Very frustrating
Evil or Very Mad

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Lynne · Posted: Thu Mar 20, 2008 12:57 pm Post subject:

can you email them ? i know how frustrating it can be. i had this bother with a viv. the guy is down south so he must have thought 'oh she cant get to me what he didnt know was my brother lived half an hour from him, so all was sorted. i realise your is a diff scenario.
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joffy666 · Posted: Thu Mar 20, 2008 1:05 pm Post subject:

I have been using their online message support and they usually replied quickly but since asking them to look into why it's taking soooo long for them to get the item back they haven't done so.

Just tried again so hopefully they will this time.
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Lynne · Posted: Thu Mar 20, 2008 1:10 pm Post subject:

well this post will let people know what like the after sales service is. so hopefully that will shake them awake. let us know what happens.
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